Delivery/Returns

Worldwide tracked shipping rates:

UK: 2-3 Days - Royal Mail 48hr Tracked - FREE
       Next Day - Royal Mail 24hr Tracked - £5

All International Orders - Free Delivery on orders over £100

Europe: 3-5 Working Days - DHL - £10

USA: 5-7 Working Days - DHL Express - £15

Rest of World: 5-7 Working Days - DHL Express - £20

Orders placed for delivery outside of the UK may have local delivery duty and VAT applied on delivery. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

We have no control over customs charges or delivery delays due to customs handling and cannot supply any details regarding this.

Orders made before 2pm GMT will be despatched the same day, Monday to Friday. 

You will be given a tracking number to keep an eye on your order.

If you need your delivery urgently, then let us know and we'll see what we can do!

Returns/Exchanges

If for any reason you are not happy with your purchase and would like to arrange a return or exchange thats no problem at all. You can return your item within 30 days of receipt. Please return it in the condition you received it, including all the original packaging and tags attached.

For UK orders we offer easy returns with Collect+. Click here for more info or to process a return/exchange.

Collect+ parcels can be dropped off at over 7,500 registered shops nationwide. Find your nearest here.

We do not cover return postage costs for international orders. Please email enquiries@fitzandfro.com to let us know.